Frequently Asked Questions

Where do you work?

I work by phone and video (usually Zoom).

What are your fees?

For one hour telephone sessions, my fee is £40.

For one hour video sessions, my fee is £50.

If you’d like an introductory chat before deciding if counselling is for you, I offer this at a nominal fee of £10 for up to 30 minutes.

You can book these online.

If your employer wants to support you by funding your counselling, I can arrange to invoice them directly; this does not affect confidentiality.

If you have private medical insurance such as BUPA, Aviva, AXA or Health Shield, the cost of counselling may be covered by your policy. I’d advise you to check with them first as it may depend on your level of cover and your policy excess.

BUPA members can find me at https://www.finder.bupa.co.uk/Consultant/view/211481/mrs_caroline_midmore

I offer a limited number of places for concessions and am always willing to discuss financial arrangements.

How long will it be before I can have a session with you?

I usually have availability within a week to two weeks. You can see when I’m available and book online.

Do you charge for cancellations?

I have a limited number of sessions each week, and a session which is cancelled at short notice usually means an appointment wasted, so that other clients have to wait longer than necessary for counselling. For this reason, I do charge the full fee for sessions cancelled at less than 24 hours notice, unless another client is able to take the appointment or there are exceptional circumstances.

Is my information confidential?

I take confidentiality and data protection seriously, and will explain my data protection policy at our first session. You can read my Privacy Notice here for more details. I can answer any questions you may have about it in advance if you wish. I am registered as a data controller with the Information Commissioner in line with the General Data Protection Regulation (2018).

Do you work with couples or young people?

I don’t work with couples or young people aged under 18.