Q: Where do you work?

I work on Nantwich Road in Crewe, in a comfortable private counselling room. The room is on the first floor.

I also work by phone.

I mainly work indoors but when working with clients who share my enthusiasm for nature, I counsel outdoors too. Whether it’s sitting in a tranquil garden, a gentle stroll or a brisk walk, being outside can add a new dimension to the conversation.

Q: What are your fees?

For telephone sessions, my fee is £30/£35 before/after 5.30.

For face to face sessions, (outdoors during COVID-19) my fee is £40 – £45:

£40 for each one hour face to face session starting at 5.15 or earlier, or £45 for sessions starting at 5.30 or later.

If you’d like an introductory chat before deciding if counselling is for you, I offer this at a nominal fee of £10 for up to 30 minutes.

I prefer payment by bank transfer (in advance for first sessions and phone sessions) and I can also accept cash, cheque, Paypal or debit/credit card payments.

If your employer wants to support you by funding your counselling, I can arrange to invoice them directly; this does not affect confidentiality.

If you have private medical insurance such as BUPA, Aviva, AXA or Health Shield, the cost of counselling may be covered by your policy. I’d advise you to check with them first as it may depend on your level of cover and your policy excess.

I offer a limited number of places for concessions and am always willing to discuss financial arrangements.

Q: How long will it be before I can have a session with you?

Due to the changing conditions caused by COVID-19, the situation is changing all the time – usually within a week or so but please ask when  you get in touch.

Q: Do you charge for cancellations?

I have a limited number of sessions each week, and a session which is cancelled at short notice usually means an appointment wasted, so that other clients have to wait longer than necessary for counselling. For this reason, I do charge the full fee for sessions cancelled at less than 24 hours notice, unless another client is able to take the appointment.

Q: Is my information confidential?

I take confidentiality and data protection seriously, and will explain my  data protection policy with you at our first session. You can read my Privacy Notice for more details. I can answer any questions you may have about it in advance if you wish. I am registered as a data controller with the Information Commissioner in line with the General Data Protection Regulation (2018).

Q: Do you work with couples or young people?

I don’t work with couples or young people aged under 18.